@charset "UTF-8";.helpdesk-create{padding-bottom:4rem}.helpdesk-form-card{background:var(--color-bg);border:1px solid var(--color-border);border-radius:1rem;padding:2.5rem;box-shadow:0 1px 3px #0000000a}.helpdesk-form-card .form-title{font-size:1.5rem;font-weight:700;margin-bottom:.5rem}.helpdesk-form-card .form-subtitle{color:var(--color-text-muted);margin-bottom:2rem}.helpdesk-form-card .form-label{font-size:.875rem;font-weight:600;margin-bottom:.5rem}.helpdesk-form-card .form-control,.helpdesk-form-card .form-select{padding:.75rem 1rem;border:1px solid var(--color-border);border-radius:.5rem;transition:border-color .2s,box-shadow .2s}.helpdesk-form-card .form-control:focus,.helpdesk-form-card .form-select:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px var(--color-primary-100)}.helpdesk-form-card textarea.form-control{resize:vertical;min-height:140px}.helpdesk-form-group{margin-bottom:0}.helpdesk-submit-btn{display:inline-flex;align-items:center}.helpdesk-info-card{background:var(--color-bg-soft);border-radius:1rem;padding:2rem;text-align:center}.helpdesk-info-icon{width:64px;height:64px;display:flex;align-items:center;justify-content:center;background:var(--color-primary-100);border-radius:50%;color:var(--color-primary);margin:0 auto 1.25rem}.helpdesk-info-title{font-size:1.125rem;font-weight:700;margin-bottom:1.25rem}.helpdesk-info-list{list-style:none;padding:0;margin:0;text-align:start}.helpdesk-info-list li{display:flex;align-items:flex-start;gap:.75rem;margin-bottom:1rem;font-size:.875rem;color:var(--color-text-muted);line-height:1.5}.helpdesk-info-list li svg{flex-shrink:0;margin-top:.125rem;color:var(--color-primary)}.helpdesk-info-list li:last-child{margin-bottom:0}.helpdesk-confirmation{text-align:center;padding:3rem 0}.helpdesk-confirmation-card{text-align:center}.helpdesk-confirmation-icon{width:80px;height:80px;margin:0 auto 1.5rem;display:flex;align-items:center;justify-content:center;background:#10b98114;border-radius:50%;color:#10b981;font-size:2.5rem}.helpdesk-confirmation-heading{font-size:1.75rem;font-weight:700;margin-bottom:.5rem}.helpdesk-confirmation-message{color:var(--color-text-muted);font-size:1rem;margin-bottom:1.5rem}.helpdesk-reference-card{display:inline-block;background:var(--color-bg-soft);border:1px solid var(--color-border);border-radius:.75rem;padding:1.25rem 2rem;margin:1rem 0 1.5rem;text-align:center}.helpdesk-reference-label{display:block;font-size:.75rem;text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-muted);font-weight:600}.helpdesk-reference-number{display:block;font-size:1.75rem;font-weight:700;color:var(--color-primary);font-family:var(--font-sans)}.helpdesk-reference-subject{margin-top:.75rem;padding-top:.75rem;border-top:1px solid var(--color-border)}.helpdesk-reference-value{display:block;font-size:.9375rem;font-weight:500;margin-top:.125rem}.helpdesk-confirmation-actions{display:flex;justify-content:center;gap:.75rem;flex-wrap:wrap;margin-top:1.5rem}.helpdesk-tickets{padding-bottom:4rem}.helpdesk-tickets-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem;flex-wrap:wrap;gap:1rem}.helpdesk-tickets-title{font-size:1.5rem;font-weight:700;margin:0}.helpdesk-ticket-list{display:flex;flex-direction:column;gap:.75rem}.helpdesk-ticket-card{display:block;background:var(--color-bg);border:1px solid var(--color-border);border-radius:.75rem;text-decoration:none;color:inherit;transition:border-color .2s,box-shadow .2s}.helpdesk-ticket-card:hover{border-color:var(--color-primary-200);box-shadow:0 4px 12px #0000000f;color:inherit}.helpdesk-ticket-card-body{display:flex;align-items:center;gap:1rem;padding:1.25rem 1.5rem}.helpdesk-ticket-main{flex:1;min-width:0}.helpdesk-ticket-ref{font-family:monospace;font-size:.8125rem;font-weight:600;color:var(--color-primary);margin-bottom:.25rem}.helpdesk-ticket-ref code{background:var(--color-primary-100);padding:.125rem .5rem;border-radius:.25rem;color:inherit;font-size:inherit}.helpdesk-ticket-subject{font-size:1rem;font-weight:600;margin-bottom:.25rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.helpdesk-ticket-meta{display:flex;flex-wrap:wrap;gap:.75rem;font-size:.8125rem;color:var(--color-text-muted)}.helpdesk-ticket-department,.helpdesk-ticket-date{display:inline-flex;align-items:center;gap:.25rem}.helpdesk-ticket-badges{display:flex;gap:.375rem;flex-shrink:0}.helpdesk-ticket-arrow{flex-shrink:0;color:var(--color-text-muted);transition:transform .2s,color .2s}.helpdesk-ticket-card:hover .helpdesk-ticket-arrow{transform:translate(4px);color:var(--color-primary)}.helpdesk-pagination{margin-top:2rem;display:flex;justify-content:center}.helpdesk-empty-state{text-align:center;padding:4rem 1rem}.helpdesk-empty-icon{font-size:3.5rem;color:var(--color-border);margin-bottom:1rem}.helpdesk-empty-title{font-weight:600;margin-bottom:.5rem;color:var(--color-text-muted)}.helpdesk-show{padding-bottom:4rem}.helpdesk-timeline{display:flex;flex-direction:column;gap:1rem}.helpdesk-reply-card{border:1px solid var(--color-border);border-radius:.75rem;overflow:hidden}.helpdesk-reply-card.helpdesk-reply-admin{border-left:3px solid var(--color-primary)}.helpdesk-reply-card.helpdesk-reply-customer{border-left:3px solid var(--color-gray-300)}.helpdesk-reply-header{display:flex;justify-content:space-between;align-items:center;padding:.875rem 1.25rem;background:var(--color-bg-soft);border-bottom:1px solid var(--color-border)}.helpdesk-reply-admin .helpdesk-reply-header{background:var(--color-primary-100)}.helpdesk-reply-author{display:flex;align-items:center;gap:.5rem;font-size:.875rem}.helpdesk-reply-avatar{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:50%;flex-shrink:0}.helpdesk-reply-avatar.helpdesk-reply-avatar-admin{background:var(--color-primary-100);color:var(--color-primary)}.helpdesk-reply-avatar.helpdesk-reply-avatar-customer{background:var(--color-gray-100, #f3f4f6);color:var(--color-gray-500, #6b7280)}.helpdesk-reply-name{font-weight:600}.helpdesk-reply-badge{font-size:.6875rem}.helpdesk-reply-time{font-size:.8125rem;color:var(--color-text-muted)}.helpdesk-reply-body{padding:1.25rem;line-height:1.7;font-size:.9375rem}.helpdesk-reply-attachments{padding:0 1.25rem 1rem;display:flex;flex-wrap:wrap;gap:.5rem}.helpdesk-attachment-badge{display:inline-flex;align-items:center;gap:.375rem;padding:.375rem .75rem;background:var(--color-bg-soft);border:1px solid var(--color-border);border-radius:.375rem;font-size:.8125rem;color:var(--color-text);text-decoration:none}.helpdesk-attachment-badge:hover{border-color:var(--color-primary);color:var(--color-primary)}.helpdesk-no-replies{text-align:center;padding:3rem 1rem;color:var(--color-text-muted)}.helpdesk-no-replies svg{margin-bottom:.75rem}.helpdesk-no-replies p{margin:0;font-size:.9375rem}.helpdesk-reply-form{background:var(--color-bg);border:1px solid var(--color-border);border-radius:.75rem;padding:1.5rem;margin-top:1.5rem}.helpdesk-reply-form-title{font-size:1.125rem;font-weight:600;margin-bottom:1rem;padding-bottom:.75rem;border-bottom:1px solid var(--color-border)}.helpdesk-closed-alert{margin-top:1.5rem}.helpdesk-sidebar-card{background:var(--color-bg);border:1px solid var(--color-border);border-radius:.75rem;margin-bottom:1rem;padding:1.25rem}.helpdesk-sidebar-title{font-size:.9375rem;font-weight:600;margin-bottom:1rem;padding-bottom:.75rem;border-bottom:1px solid var(--color-border)}.helpdesk-info-list-detail{margin:0}.helpdesk-info-row{display:flex;justify-content:space-between;align-items:center;padding:.5rem 0}.helpdesk-info-row:not(:last-child){border-bottom:1px solid var(--color-gray-100)}.helpdesk-info-row dt{font-size:.8125rem;font-weight:400;color:var(--color-text-muted);margin:0}.helpdesk-info-row dd{font-size:.875rem;font-weight:500;margin:0;text-align:end}.helpdesk-sidebar-action{margin-bottom:1rem}.helpdesk-custom-fields .cf-item{padding:.5rem 0}.helpdesk-custom-fields .cf-item:not(:last-child){border-bottom:1px solid var(--color-gray-100)}.helpdesk-custom-fields .cf-label{font-size:.75rem;text-transform:uppercase;letter-spacing:.04em;color:var(--color-text-muted);font-weight:600}.helpdesk-custom-fields .cf-value{font-size:.875rem;margin-top:.125rem}.helpdesk-reply-card.helpdesk-reply-note{border-left:3px solid var(--color-accent);background:#f59e0b0f}.helpdesk-reply-card.helpdesk-reply-note .helpdesk-reply-header{background:#f59e0b1f}@media(max-width:991px){.helpdesk-form-card{padding:1.5rem}.helpdesk-info-card{margin-top:2rem}}@media(max-width:767px){.helpdesk-ticket-card-body{flex-direction:column;align-items:flex-start}.helpdesk-ticket-arrow{display:none}.helpdesk-ticket-badges{order:-1}.helpdesk-reply-header{flex-direction:column;align-items:flex-start;gap:.25rem}.helpdesk-tickets-header{flex-direction:column;align-items:flex-start}}[data-bs-theme=dark] .helpdesk-confirmation-icon{color:#6ee7b7}